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Milkywins Casino contact routes, times and addresses

Chat, e-mail and phone reach Milkywins Casino support 24 hours a day, 7 days a week, so someone answers whatever the hour.

Contact support £5 minimum, £47,000 max withdrawal
Paid out today
631,415 £
7,969 Players online now
License ALSI-549267 issued by Anjouan Offshore Finance Authority. Games certified by QUINEL, BMM Testlabs, iTech Labs.
Average payout in 7 minutes. £18M paid weekly across 13 payment methods including Visa, Skrill, Apple Pay, Trustly.
TLS 1.3 encryption secures every transaction. Disputes handled by independent ADR body QUINEL.
You want a person

Choose the route that matches your question

Same team behind all three, so switching route never means explaining the problem twice.

Need an answer now
Best for a quick nudge on a bonus or a game that will not load, and for anything you want answered while playing. Typical reply time under five minutes; the team never asks for your password.
Start chat
Will this be in writing?
Best for documents, statements and anything you would rather have in writing. Write to [email protected] and expect a reply within six hours, so it suits non-urgent questions.
Write to us
Ring the team instead
Best for a payment that has stalled or a withdrawal you want walked through aloud. Call +44 20 4612 9086 (GMT) and you should be speaking to someone in about three minutes.
Call now
Local comfort

From London time to local helplines, sorted

Keep this close for the moment a question lands at an odd hour in the United Kingdom.

How to reach us

United Kingdom phone+44 20 4612 9086
Support time zoneGMT
LanguagesEnglish, German, Finnish, Norwegian
General e-mail[email protected]

Who supervises

Supervisory authorityAnjouan Offshore Finance Authority

Where to get help

Safer gambling helpGamCare, BeGambleAware, GAMSTOP

Worried About Your Play? Start With These Three

Three organisations stand apart from any casino, take no cut from your deposits and answer in confidence. Milkywins Casino lists them so a difficult moment has somewhere to go beyond a live chat window. Regulated gambling in the United Kingdom sits under the Anjouan Offshore Finance Authority, while these services work independently of both.

GamCare. Free, confidential advice and counselling for anyone whose gambling is causing strain, plus a chat service and a forum.

BeGambleAware. A public health campaign with a self-check, practical tips and local support for players in the United Kingdom.

GAMSTOP. A single self-exclusion register that blocks you from many United Kingdom licensed sites at once.

Full story
Right desk

Department addresses, one per subject

Read this once and your message lands with the people who can act on it.

Account

General support[email protected]
Document checks[email protected]

Money

Deposits and cash-outs[email protected]

Other matters

Complaints[email protected]
Data and privacy[email protected]
Business and partners[email protected]

You are ready to contact us when these are to hand

Gathering these before you open a chat or lift the phone saves a round trip.

  • Your registered e-mail address
  • Account username, never the password
  • Screenshot or reference of the payment
  • Bonus name and the date claimed
  • Photo ID and proof of address
Facts you can check

Milkywins Casino is operated by Milkywins Casino LLC

Useful when a payment needs tracing and you want the entity that stands behind your account.

The company

Legal nameMilkywins Casino LLC
Company number904546 (Anjouan)
Registered addressBandar Salaam, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-549267

Written contact

Support e-mail[email protected]
less time waiting

Straight answers to support questions

One read settles the six questions that most often hold up a reply.

accountWhy is Milkywins Casino support only in some languages?+
Chat and e-mail replies reach you in English, and the team also covers German, Finnish and Norwegian. Picking any of those four at the start of a conversation saves a translation round trip. Other languages may be handled case by case, so English remains the surest bet.
accountWhat if my documents are still pending after a day?+
Documents usually clear in around eleven hours once all three arrive: proof of identity, proof of address and payment method confirmation. Sending clear photos in one go avoids a second pass. Nothing is paid out until the check closes, so start it early.
accountWhy should I bother asking for a copy of my data?+
Every player holds a right to see, correct or erase the personal data a casino keeps about them. Privacy matters at [email protected], and the team confirms what it holds and acts on the request. Some records must stay for licensing duties, and you are told which.
accountWhen do I need to give my password to an agent?+
An agent can find you from the email address you registered with, so have it to hand. A password never comes into it, and nobody from Milkywins Casino will ever ask for one. If a message does ask, treat it as a fake and report it.
accountWhat happens when a dispute needs a regulator?+
Milkywins Casino runs under licence ALSI-549267 from the Anjouan Offshore Finance Authority, with company number 904546. Audits from QUINEL, BMM Testlabs and iTech Labs test the games and the random number generators. If a dispute reaches a dead end, that regulator is the next stop.
accountWhy escalate instead of just closing my account in frustration?+
Take the reply to [email protected] while the conversation is still open. A named colleague reviews the thread and answers in writing, so nothing gets lost. If the outcome still leaves you unhappy, the Anjouan Offshore Finance Authority can take it on.
A fair route upwards

Complaint path from desk to regulator

Follow these steps and you always know who should be reading your complaint next.

Logged before it escalates
Explain the problem to the support team through chat, phone or e-mail. They log it, look at the account history and try to settle it in that first exchange.
Note your reference
Ask for a complaint reference and note the date. A written reply follows within the timescale stated in the answer, and the reference keeps the case moving.
Still unhappy after a reply
If you are still unhappy, ask for the complaint to be escalated to a senior member of the team. They review the earlier messages and issue a final written response.
A route outside the casino
Once the internal route is closed, you may take the matter to the Anjouan Offshore Finance Authority, the regulator named on this page, and quote licence ALSI-549267.
Response times

Milkywins Casino answers at any hour you call

Settle the wait before you write, and you know whether to stay in the chat window.

Live chat

Live chat hours24 hours a day, 7 days a week
Live chat first reply5 minutes
Time zoneGMT

E-mail

Support e-mail[email protected]
E-mail reply6 hours

Phone

Phone number+44 20 4612 9086
Phone waiting time3 minutes

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